I received an order summary email after placing my order. Be sure to check that your email on file is accurate! You can also monitor the status of your order by logging in to your Vivid No, you dont need to bring the order summary to your event. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. How do I maintain my listing via the Mobile App? Help us improve this article with your feedback. We believe that nothing beats being at your favorite events in person, and were committed to getting you to the events you love easily and more often. Clicking the link inside this email will direct you to the order in your Vivid Seats account. Vivid Seats Help Troubleshooting Troubleshooting I did not receive a transfer email. If you are purchasing for an event months in advance, the tickets may not be printed by the box office yet. For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. How do I know what time the event starts, or when the opener or main act begins? Going to more events with Vivid Seats gets you to more events. This information is vital for our screening process to prevent fraudulent listings. Selling Tickets : Vivid Seats Customer Support Doing so is very easy, and you can place this request in just a few clicks! The name on the ticket is the name of the original purchaser, but you wont have any issues entering the event. If the tickets become available from the seller earlier, they may be emailed to you, sent by secure electronic ticket transfer, or we may contact you to confirm a delivery address so the tickets can be shipped. My tickets were lost/destroyed/stolen. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. How do I download and save my e-tickets? - Vivid Seats Customer Support For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Can I bring a camera, food, drinks, or lawn chairs to my event? Once your order has been confirmed, you will receive an expected delivery date in your confirmation email. A full-service national event ticket marketplace. How will I know how to pick up my tickets? - Vivid Seats Customer Support Sorry we couldn't be helpful. I lost the email that contained the link to download my e-tickets. Can Help us improve this article with your feedback. What types of tickets can I sell? Can I contact the seller to negotiate the price of tickets? How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? How can I become part of the Professional Seller Program? Can I bring a camera, food, drinks, or lawn chairs to my event? In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. This should have the date and time and will be proof that they were sent 30 minutes after the show started. Conflict resolution after the fact was non-existent. Why cant I order a specific number of tickets? The third party did not send us the electronic tickets. 4. Vivid Seats does not care about their buyers-- only their sellers; or rather, only that they have no involvement at all. The tickets I received are different from what I ordered. What types can't I sell? Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. Tickets may be delivered in the following ways: If tickets scheduled for Special Delivery become available earlier than expected, the seller may email them to your designated email address or ship them to your designated shipping address. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? I found two separate listings for tickets in the same section and row. Selling Tickets for Tennessee Vols Home Games. Additionally, if you are having trouble accepting your tickets, please try again with a different device (tablet, laptop, smartphone, desktop, etc.) These order summary emails are sent after any order is placed through Vivid Seats, and they sim We cannot accommodate special requests related to the timing of ticket delivery. By an hour before the event, Vivid Seat told us the seller said they had sent the tickets and that there was nothing more they could do for us. Vivid Seats | Buy Tickets on the App Store If you have any issues, check that you have the latest version of Adobe Reader installed on your computer, then try opening the link to the PDF files in a different web browser. I am having trouble accepting my Electronic Transfer, what should I do? Ticket Pricing 10 How are ticket prices determined? Help us improve this article with your feedback. What are the requirements to list my tickets for sale? From there, your active orders will appear. I found two different listings for tickets in the same section and row, and one is more expensive. 1 post 1 review Please do not purchase tickets through Vivid Seats 5 years ago Save Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. General Ticket Information : Vivid Seats Customer Support How do I remove my listing? *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. You'll receive an order confirmation email and a second email that exp. How do I download and save my e-tickets? If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Servants Tickets | Vivid Seats I still haven't received my tickets. That's too bad. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Doing so is very easy, and you can place this request in just a few clicks! Clicking the link inside this email will direct you to the order in your Vivid Seats account. Find the order you need tickets resent for, and click on "Tickets Ready". 5. Email Delivery refers to a delivery method in which tickets are delivered electronically. Why do I need to pick up my tickets? I don't want to sell my tickets anymore. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? 2021 Vivid Seats Ltd. All rights reserved. Did you find it helpful? + the only ticket rewards program around. Big cities, a car-free island, national parks, and more. Will I be charged for listing tickets on your site? Your credit card will not be charged, unless you don't honor a sale that you confirmed.Please note, you may see a pending charge of $1 on your credit card account; this is simply a temporary authorization hold to ensure the account is active; it will drop off automatically within a few days. I still havent received my tickets. From there, your active orders will appear. Yes! My tickets are being shipped. A full-service national event ticket marketplace. How do I get my compensation? Local Pickup, Will Call, and Paperless Walk-in tickets tickets are typically available for pickup on the day of the event, from the venue box office will-call window or from a representative at a location on or near the venue premises. For your protection, we treat all orders as requests until the respective seller confirms the order. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". What do I do if my event is cancelled? 2021 Vivid Seats Ltd. All rights reserved. When will I receive my tickets? - Vivid Seats Help Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. I called 36 hours before the event to notify them that the tickets hadn't come through and was promised that either the seller would send those tickets or that I would be guaranteed replacement seats one hour before the event. Click on the order you would like to confirm. What restrictions are there when using the Mobile App? Help us improve this article with your feedback. Help us improve this article with your feedback. A full-service national event ticket marketplace. This is the version of our website addressed to speakers of English in the United States. Many theaters split their seating into "left" and "right" sections, and they often assign odd numbers to one side and even . Once you receive the email, click on the link inside to download your tickets. The tickets I received are different from what I ordered. I've never purchased from Vivid Seats before. What is the process? We spent $700 and had our experience ruined for really no good reason. Yes These tickets are commonly referred to as "e-tickets." Please buy tickets from people. Where do I begin? Do you have the email with the tickets that the seller sent. My tickets sold, how do I confirm the sale? You can purchase tickets online or via the Vivid Seats app; if youd like to order by phone, simply visit our Help Center to find the contact information to do so. Did you find it helpful? What happened? Yes How do I use my promotional code? Im bringing my small child with me to an event. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. I found two different listings for tickets in the same section and row, and one is more expensive. Email Delivery : Vivid Seats Customer Support A full-service national event ticket marketplace. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. Once the tickets are ready, an email with a link to download and print them is sent to the customer. To confirm your listing, log into your account at VividSeats.com and click "Sales" on the Listing Manager page. Once the seller confirms your order (usually within moments), well send you an email containing your order details and estimated shipping or delivery date. From there, simply click the red Download Tickets button, and the PDF ticket file will begin downloading to your computer. When your tickets are ready, we will send a follow-up email with any additional information needed to receive them. Yes Are these higher-priced tickets better? The delivery method is displayed for each ticket listing throughout the browsing process, as well as on the first page of the checkout process. How are tickets on your site delivered? - Vivid Seats Customer Support If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? 2021 Vivid Seats Ltd. All rights reserved. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Sometimes Vivid Seats offers VIP Servants meet and greet tickets, which can cost more than front row seats or floor tickets. Rest assuredour 100% Buyer Guarantee promises that youll receive your tickets in time for the event. Reliable & Rewarding Tickets. Leave the paper at home! Yes! Clicking the link inside this email. Can I exchange my tickets for a different quantity, or for tickets to another date or event? I received an order summary email after placing my order. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. In many cases, different listings for the same event may display a variety of delivery methods; this happens because different sellers often receive their tickets in a variety of ways from the same venue box office, team, or artist. This occurs when the requested tickets have not yet been printed or issued by the team or box office, but are guaranteed to the seller, as is often the case with season tickets or fan club tickets. Why do I need to enter my address and credit card information before I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? Shipping, Instant Download, Email, & Mobile E-ticket Delivery. How long will it take for me to receive payment? Sorry we couldn't be helpful. No. Are these higher-priced tickets better? Yes When will I receive my tickets? My theater seats don't appear to be side by side, why is that? When should I expect my tickets? I ordered email tickets but do not have access to a printer. The name on my ticket is not mine. Once these details have been finalized, we will email you detailed delivery instructions, along with an emergency contact phone number. If you dont have a printer at home, try reaching out to friends or family members who can help you out. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. No. Email Delivery Email Delivery refers to a delivery method in which tickets are delivered electronically. Yes How do I change the pickup name for my order? Perhaps they did initially send them but they went to your spam folder or the email address was wrong? Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. A full-service national event ticket marketplace. A full-service national event ticket marketplace. Does Vivid Seats offer deals or discounts? Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. When should I expect my tickets? Moral of the story: Do your research BEFORE you spend your money. Shipping, Instant Download, Email, & Mobile E-ticket Delivery : Vivid No. Once the seller confirms your order (usually within moments), we'll send you . No. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. What listing details can I edit after its up on the site? Sorry we couldn't be helpful. As soon as the seller has received the tickets, they will ship them to you. How do I know what section, row, and seat numbers to list for my tickets? Local Pickup, Will Call, and Paperless Walk-in tickets tickets are typically available for pickup on the day of the event, from the venue box office will-call window or from a representative at a location on or near the venue premises. Why can't I add more than one set of tickets to my shopping cart? Please visit our additional FAQ pages for more information on delivery methods we offer: Shipping, Instant Download, Email, & Mobile E-ticket Delivery, Special Delivery: Will Call, Local Pickup, On-site Services, Paperless Delivery, Did you find it helpful? Will I get them before my event? Do I need to purchase a ticket for my child? 1. We have a lengthy thread here already with many complaints. Whether you prefer Santa or sand, theres something for everyone. 1. more, You seem to have JavaScript disabled. Be sure to check that your email on file is accurate! Log into your Vivid Seats account and click the "Order History". Sellers generally finalize delivery details closer to the event date. The seller did eventually send the tickets--- in time for us to miss the show by half an hour. Yes You can also monitor the status of your order by logging into your Vivid Seats account. Alternatively, you may use, Crowne Plaza Times Square Manhattan, an IHG Hotel, Road tripping through New York's Hudson Valley. For your protection, we treat all orders as requests until the respective seller confirms the order. How do I know if the seller has confirmed my order? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The listing I want to order includes more tickets than I need. 2021 Vivid Seats Ltd. All rights reserved. I am having trouble "accepting" my Electronic Transfer - Support I want to sell my tickets. Your tickets will be re-sent to your email address on file. Be sure to type in all of the information manually, as auto-filling may not trigger the button to continue on to the next step of the process. My tickets sold, how do I confirm the sale? What are Email Delivery and Instant Download tickets? If you have any issues, check that you have the latest version of Adobe Reader installed on your computer, then try opening . Did you find it helpful? The best places to travel in May in the US. What method does Vivid Seats use to pay me? 2021 Vivid Seats Ltd. All rights reserved. 2. How do I determine the seat numbers for a ticket listing? There, you will see a list of all the orders that you still need to confirm and the links to do so. Get out of New York City with your whole crew on this three-day road trip to the Hudson Valley. I no longer wish to sell these tickets. The best places to visit in December in the US. I still havent received my tickets. Yes! Can I contact the seller to negotiate the price of tickets? Did you find it helpful? Why is there a delivery fee for Special Delivery? Can you re-send it? 1. Your tickets will be re-sent to your email address on file. How do I get the tickets I sold to the buyer? What happened? Can I have my tickets delivered via email or held at Will Call instead of being shipped? How do I accept my Mobile Electronic Transfer tickets? As Vivid Seats is not directly affiliated with any venues or box offices, we cannot provide accurate in You will receive an email notification as soon as the seller confirms your order. Click on "Get Tickets". Do I need to bring this to my event? 4. Please do not purchase tickets through Vivid Seats We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. 2021 Vivid Seats Ltd. All rights reserved. Can Vivid Seats purchase my tickets from me instead. Welcome to Vivid Seats! I've bought tickets from them before but always instant download so I've never had to depend on tickets being delivered. Once these details have been finalized . My theater seats don't appear to be side by side, why is that. Can I ship tickets using my own label or via a different carrier? 5. In many cases, different listings for the same event may display a variety of delivery methods; this happens because different sellers often receive their tickets in a variety of ways from the same venue box office, team, or artist. or with a different browser (Chrome, Internet Explorer, Firefox). 2. In the event that we ca Each venue has unique policies regarding such items. Will I get them before my event? 1. Can I receive them via email instead? How do I Confirm or Reject and Deliver Sales via the Mobile App? Can I have them resent to me? Is it possible to split an order between multiple forms of payment? Where do I begin? Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. Servants floor seats can provide a once-in-a-lifetime experience. If I purchase both sets, will the seats be together? Yes We have a 100% Buyer Guarantee. My tickets are being shipped. To use our mobile site, please enable JavaScript. Can I transfer my Electronic Transfer tickets to someone else? My tickets sold, how do I confirm the sale? - Vivid Seats Customer Support These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Once your tickets have . All tickets are guaranteed to be completely We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. This topic has been closed to new posts due to inactivity. Always check your junk and spam folders as well! Log into your Vivid Seats account and click the Order History. Learn how to accept your electronic ticket transfer from SeatGeek through Vivid Seats. Did you find it helpful? You can purchase tickets online or via the Vivid Seats app; if you'd like to order by phone, simply visit our Help Center to find the contact information to do so. Will my seats be side by side? 2021 Vivid Seats Ltd. All rights reserved. The name on my ticket is not mine. How do I know what section, row, and seat numbers to list for my tickets? If I wait to buy, will ticket prices change? Tickets may be delivered in the following ways: Mobile E-tickets; Email Delivery/Instant Download; Shipping Often, floor seats/front row seats can be some of the most expensive tickets at a show. A full-service national event ticket marketplace. How do I change/edit my account email address and/or Paypal information? I still haven't received my tickets. Will I get them before my event Sorry we couldn't be helpful. If the problem persists, please contact our Customer Service team for further assistance. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Will I receive compensation if my event is rained out, postponed, or rescheduled? Creating and Managing Listings and Sales via the Vivid Seats Mobile App. Why havent I received my order? No. Will I get them before my event? A birthday celebration that ended in tears and anger. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. In most cases, the seller has not yet transferred the tickets. Can I search by quantity, price, or seat location? From there, simply click the red "Download Tickets" button, and the PDF ticket file will begin downloading to your computer. How do I create a ticket listing in the mobile app? What types of tickets can I sell? In some cases, we may be able to have lost or stolen tickets reprinted and reissued with new barcodes and/or resent via email; contact our Customer Service . Sorry we couldn't be helpful. Fro. I want to sell my tickets. 3. No. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Help us improve this article with your feedback. Sorry we couldn't be helpful. Log into your Vivid Seats account and click the Order History. A full-service national event ticket marketplace. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. Will I be charged for listing tickets on your site? Do I need to bring this to my event? Did you find it helpful? Getting tickets and nabbing perfect seats with Vivid Seats is simple and secureall ticket purchases are protected by our 100% Buyer Guarantee. No. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Log into your Vivid Seats account and click the "Order History". Sorry we couldn't be helpful. A full-service national event ticket marketplace. We spent $700 and had our experience ruined for really no good reason. Why havent I received my order? A full-service national event ticket marketplace. Will I have issues at my event? 2021 Vivid Seats Ltd. All rights reserved. Can I cancel an order Ive already placed? Can I ask to receive my tickets earlier if Im giving them as a gift? Solutions : Vivid Seats Customer Support Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats Will I have issues at my event? Vivid Seats | How to Accept Electronic Ticket Transfer from SeatGeek I did not receive a transfer email. - Vivid Seats Help Help us improve this article with your feedback. I ordered email tickets but do not have access to a printer. Once you have located the email with your ticket transfer, click the link or button to accept your tickets and follow the prompts to create an account. With one of the widest selections of tickets and events, and our award-winning Customer Service team standing by to assist you, Vivid Seats is your ultimate partner for lifes most exciting moments. We'll get you there. Do I need to print these tickets? What types can't I sell? Do tickets ever include additional perks such as VIP amenities? When accepting your tickets, you may be asked to enter additional information, it is essential that all of this information is filled out completely and correctly in order to ensure proper delivery.
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